Bay of Quinte Dental gets ~140 calls a week. Roughly 32 to 38 percent go to voicemail when reception is on a chair-side handover, and 64 percent of those callers never leave a message. At an $850 average lifetime patient value, that is a five-figure leak every month. BOQ answers in under 2 seconds, in plain language, and books straight into Dentrix or Open Dental. PHIPA-aware, hygienist-aware, recall-aware.
No staff training session, no PMS migration, no consultant. We crawl your existing site, pull your services, hours, hygienist roster, and insurance list, and generate a draft FAQ tree before lunch.
Sample of the dental FAQ tree, pre-loaded out of the box. Edit, remove, or add through the dashboard. Each answer is sourced from your site or your owner-confirmed answer set, never invented.
A real flow from the demo. The chatbot identifies the request, checks the hygienist column in Dentrix or Open Dental, holds a slot, and confirms. No staff needed for the booking itself.
Recall lookup, hygienist availability, insurance verification, PHIPA confirmation, and Dentrix write-back, all without front-desk lift. Average flow: 92 seconds.
Also compatible with Open Dental, ClearDent, AbelDent, Tracker, and Power Practice via the BOQ PMS bridge.
Tier 1 is text-on-website. Tier 2 adds the after-hours voice receptionist that picks up the 32 to 38 percent of calls reception cannot answer in real time. PMS-integrated, PHIPA-aware, in your practice's tone.
Same FAQ brain. Same booking flow. Same PHIPA guardrails. Trained on your practice's voice and your hygienist roster. Hands off to a real person when sentiment drops or scope exceeds.
Most Quinte West practices start on Tier 1, add Tier 2 voice within 60 days once they see the missed-call recovery numbers. Tier 3 is the full marketing engine.
Sample owner notification. Surfaced inside the dashboard, sent once per week, never auto-launched.
Recent patients with a positive sentiment score in chat are the warmest source. We can launch a review-generation campaign that texts them 24 hours after their appointment with a 1-tap Google review link. Approve once, runs forever.
No login required. Owner messages the chatbot in plain English. The chatbot updates the website, Google Business Profile, the FAQ tree, and stages a confirmation. No support ticket, no agency.
Click the part of your website that needs to change. The chatbot reads the element, asks one clarifying question, and ships the edit through the same self-service flow. Built for owners who do not want to learn a CMS.